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日本最新招聘2024-05-20 04:45:42【资讯中心】6人已围观
简介First Level Support - IT/Technical SupportJob in Yokohamakoen - Yokohama Shi - Japan, 220-001 日本劳务派遣正规公司有哪些
First Level Support - IT/Technical Support
Job in Yokohamakoen - Yokohama Shi - Japan,日本劳务派遣正规公司有哪些220-0012
Listed on 2024-03-06
Listing for: Lan IT 24
Full Timeposition ✔ Verified email
Listed on 2024-03-06
Job specializations:
- IT/Tech
IT Specialist, IT Consultant, IT Support, IT / Software Internship, Technical Support
Job Description & How to Apply Below
Position: First Level Supporter wanted
We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Japan (Yokohama)
Start: ASAP
Duration: 1 year (with option)
Full time (Mon-Fri/40 hour )
100% Onsite
Tasks:
- - Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Japan (Yokohama)
Start: ASAP
Duration: 1 year (with option)
Full time (Mon-Fri/40 hour )
100% Onsite
Tasks:
- - Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
Position Requirements
College, 1+ Yearswork experience Requirements:
- - Expertise in IT systems, networks and hardware
- Must haveknowledge of English & GLocal Language (written and verbal)
- Good problem solvingand analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritisation skills
- Willingness tolearn and ability to undertake continuous professional development
- Ability towork and collaborate in a team
If you are interested, I would be happy to hear from you. Please send your CV.
With kind regards
Kalpna
- - Expertise in IT systems, networks and hardware
- Must haveknowledge of English & GLocal Language (written and verbal)
- Good problem solvingand analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritisation skills
- Willingness tolearn and ability to undertake continuous professional development
- Ability towork and collaborate in a team
If you are interested, I would be happy to hear from you. Please send your CV.
With kind regards
Kalpna
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